Fuels – FAQ
- Regular “Off the Truck”
- This is the cost of the product directly from the driver, which fluctuates based on the market.
- Budget Pay
- Customers can choose to enroll in budget payments. Our team will calculate your usage for the last year, and set you up on a monthly payment schedule to cover the deliveries that you typically receive. You pay the same amount every month, and you never need to worry about late fees or missing a payment!
- Auto Pay
- Customers with Auto Pay can sign up to have payment submitted through bank information or a credit card. Payments can be scheduled for specific days of the month, a set time after a delivery, or on the day that the payment is due. Accounts that set up automatic payments for within 10 days of delivery receive a discount of 5 cents per gallon!
- Online Pay
- Our Customer Portal has a convenient option to pay online! Just use your most recent statement or sales ticket as reference, or pay any amount you prefer. You can pay with VISA, MasterCard or Discover, or ACH information
- Prepay
- Funds may be put on a customer’s account to use towards deliveries as prepayment. This is a popular option for contracting fuel, as prepayment will get you the seasons best price. Make sure to look for the prepaid price on your seasonal contract offerings.
We recommend that you regularly check your tank(s) and once the level is down to ¼ you should contact us to get on the delivery schedule. We also offer tank monitors that allow us to remotely monitor your fuel levels and delivery when you need it. If you are interested in monitoring your tank, feel free to let us know.
Our minimum fuel delivery is 150 gallons.
Yes, absolutely!
The best options are to call our office at 563-583-7386 or place orders online on our Customer Portal.
- Fixed Route Deliveries
- Qualifying customers can elect to keep accounts on a Regular Fill status. This allows our drivers to fill tanks regularly while they drive their routes. It greatly reduces the risk of running out of fuel when it is needed most.
- Will Call
- A customer can choose to be a will call customer. Will call customers will purchase fuel at market-price at the time it is ordered. Customers using this plan must keep in mind the price of fuels fluctuate daily similarly to how gasoline pricing fluctuates at the gas pump. This plan requires the customer to self-monitor their tank level(s) and call in giving our drivers enough time to fill the tank to avoid delays or additional fees.
- Contracts
- See next question
Yes! We offer Agricultural/Commercial Diesel contracts at different times during the year. Check our customer portal or give us a call for information on current contract availability.
- Mail-in your payment or visit our company headquarters at 10314 Silverwood Drive Dubuque, IA 52003
- You can give a check or cash directly to your driver
- Call-in your payment to 563-583-7386
- Cash, ACH/EFT, check and credit cards (Visa and MasterCard)
- Online payments are available on our portal using your statement or delivery ticket as a reference, or pay the desired amount.
- Auto Pay Discount
- Our customer saves $.05 cents per gallon if account balance is paid within ten days of delivery with Automatic Payments. Automatic payments can be set up through our customer portal, or by calling our office.
- Bulk/Volume Discount
- Call us today to discuss bulk/volume discounts so we can be sure you’re getting the best price possible for your larger orders.
Yes we do – please call our office at 563-583-7386 for more information.
Mulgrew offers:
- Premium Diesel (Fuel Oil, #1 and #2 Clear or Dyed, Blends)
- Gasoline
- Gasohol
- Kerosene
- DEF
- Soy
- Seasonal Diamond Premier Biodiesel Blends
- Winterized Dyed and Clear
Yes! Please see our Equipment Page for more info.
Conservation is easy with home heating oil products. First and foremost, a well-tuned, well-maintained system uses less oil. Also, turn down your thermostat. Each 1 degree lower equals approximately a 3% annual savings, and an additional 1% if you lower it again overnight. Consider a smart thermostat. A smart thermostat can save energy by automatically adjusting heating. Reduce the setting whenever everyone is asleep or away from the home.
Yes, absolutely! Our team is available 24/7; we have on-call staff outside of regular business hours who can help you. Call 800-747-1132. However, to avoid running out, we strongly urge you to regularly check your tank levels and contact us when you get down to ¼ tank so you can be scheduled for delivery.
*Trip charges may apply. On a Will-Call or Cash on Delivery (COD) account there will be a $50 per-trip charge during normal business hours and a $100 per-trip charge after or on weekends or holidays.
